Trading Terms and Conditions & Privacy Policy
1. Interpretation
1.1 In these Terms and Conditions, "we", "us", and "our" refer to Tamebyte Ltd trading as DryStream, DryStream Supplies and LaundryRolls.com and "you", "your" or "Customer" means the business, person or organisation purchasing the Goods from us.
1.2 These Terms apply to all sales of Goods (including till rolls ribbons and related items) made to business customers via our website or other agreed methods.
2. Formation of Contract
2.1 All orders are subject to acceptance by us.
2.2 A binding contract shall only arise once we issue a written order confirmation or dispatch the Goods.
2.3 These Terms supersede any terms proposed by the Customer unless expressly agreed in writing.
3. Products and Availability
3.1 All Goods are offered subject to availability.
3.2 We reserve the right to substitute products of equal or higher quality in the event of supply shortages.
3.3 Product descriptions are approximate and for guidance only. In particular, colours and shades may vary from those shown in pictures on the website or from those you may have ordered before.
4. Pricing and Payment
4.1 All prices are exclusive of VAT and delivery charges unless otherwise stated.
4.2 Payment must be made in full prior to dispatch.
4.3 We reserve the right to charge interest on overdue invoices at a rate of 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Delivery
5.1 Delivery dates are estimates only and time shall not be of the essence.
5.2 Risk in the Goods passes to you upon delivery.
5.3 Delivery will be deemed complete when the Goods are delivered to the address provided in your order.
5.4 You must inspect the Goods immediately on delivery and notify us of any shortages, damage, or discrepancies within 2 working days.
6. Title and Risk
6.1 Risk passes to the Customer upon delivery.
6.2 Title to the Goods shall not pass to the Customer until full payment (including any interest or additional charges) has been received.
6.3 Until title passes, the Customer must hold the Goods as our fiduciary agent and bailee and store them safely and separately from other goods.
7. Returns and Defective Goods
7.1 We do not accept returns unless the Goods are defective, damaged, or incorrectly supplied.
7.2 You must notify us of any issues within 2 working days of receipt.
7.3 Our liability is limited, at our option, to repair, replacement, or refund of defective Goods.
8. Limitation of Liability
8.1 Before using our goods you agree to test them regularly for suitability in your proposed applications to ensure there is no adverse effect on garments or other products and in particular where our goods are to be used with other products chemicals steam and/or heat.
8.2 Except for death or personal injury caused by our negligence, our total liability to you shall not exceed the total value of the Goods supplied under the order giving rise to the claim.
8.2 We shall not be liable for any consequential, indirect, or special loss (including loss of profit, business interruption, or goodwill).
9. Force Majeure
9.1 We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to strikes, supply chain disruption, or natural disasters.
10. Data Protection
10.1 We process your business contact details in accordance with applicable data protection laws for the purpose of fulfilling your order and managing our business relationship.
10.2 For full details, refer to our Privacy Policy below.
1. Interpretation
1.1 In these Terms and Conditions, "we", "us", and "our" refer to Tamebyte Ltd trading as DryStream, DryStream Supplies and LaundryRolls.com and "you", "your" or "Customer" means the business, person or organisation purchasing the Goods from us.
1.2 These Terms apply to all sales of Goods (including till rolls ribbons and related items) made to business customers via our website or other agreed methods.
2. Formation of Contract
2.1 All orders are subject to acceptance by us.
2.2 A binding contract shall only arise once we issue a written order confirmation or dispatch the Goods.
2.3 These Terms supersede any terms proposed by the Customer unless expressly agreed in writing.
3. Products and Availability
3.1 All Goods are offered subject to availability.
3.2 We reserve the right to substitute products of equal or higher quality in the event of supply shortages.
3.3 Product descriptions are approximate and for guidance only. In particular, colours and shades may vary from those shown in pictures on the website or from those you may have ordered before.
4. Pricing and Payment
4.1 All prices are exclusive of VAT and delivery charges unless otherwise stated.
4.2 Payment must be made in full prior to dispatch.
4.3 We reserve the right to charge interest on overdue invoices at a rate of 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
5. Delivery
5.1 Delivery dates are estimates only and time shall not be of the essence.
5.2 Risk in the Goods passes to you upon delivery.
5.3 Delivery will be deemed complete when the Goods are delivered to the address provided in your order.
5.4 You must inspect the Goods immediately on delivery and notify us of any shortages, damage, or discrepancies within 2 working days.
6. Title and Risk
6.1 Risk passes to the Customer upon delivery.
6.2 Title to the Goods shall not pass to the Customer until full payment (including any interest or additional charges) has been received.
6.3 Until title passes, the Customer must hold the Goods as our fiduciary agent and bailee and store them safely and separately from other goods.
7. Returns and Defective Goods
7.1 We do not accept returns unless the Goods are defective, damaged, or incorrectly supplied.
7.2 You must notify us of any issues within 2 working days of receipt.
7.3 Our liability is limited, at our option, to repair, replacement, or refund of defective Goods.
8. Limitation of Liability
8.1 Before using our goods you agree to test them regularly for suitability in your proposed applications to ensure there is no adverse effect on garments or other products and in particular where our goods are to be used with other products chemicals steam and/or heat.
8.2 Except for death or personal injury caused by our negligence, our total liability to you shall not exceed the total value of the Goods supplied under the order giving rise to the claim.
8.2 We shall not be liable for any consequential, indirect, or special loss (including loss of profit, business interruption, or goodwill).
9. Force Majeure
9.1 We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to strikes, supply chain disruption, or natural disasters.
10. Data Protection
10.1 We process your business contact details in accordance with applicable data protection laws for the purpose of fulfilling your order and managing our business relationship.
10.2 For full details, refer to our Privacy Policy below.
11. Governing Law and Jurisdiction
11.1 These Terms are governed by the laws of England.
11.2 Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England.
Privacy Policy
Effective Date: 30th July 2025
Last Updated: 30th July 2025
11.1 These Terms are governed by the laws of England.
11.2 Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England.
Privacy Policy
Effective Date: 30th July 2025
Last Updated: 30th July 2025
we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By accessing or using our website(s) or any of our services, you agree to the practices described in this policy.
1. Who We Are
We are the company identified in section 1 above.
2. What Personal Data We Collect
We may collect and process the following personal data:
- Identity Data – company name, your name, username, or similar identifier
- Contact Data – email address, phone number, billing address, shipping address
- Financial Data – payment card details (processed securely via third-party payment processors)
- Technical Data – IP address, browser type, device ID, location, and usage data
- Marketing and Communications Data – preferences in receiving marketing from us
3. How We Use Your Personal Data
We use your data to:
- Fulfil your orders and provide our services
- Communicate with you (e.g. order updates, customer support)
- Send marketing emails (you will have the ability to opt out from these emails)
- Comply with legal or regulatory obligations
- Improve our website, products, and services
4. Legal Basis for Processing
Under the UK GDPR, we must have a valid legal reason to process your data. We rely on the following:
- Contractual necessity – to fulfil your orders
- Consent – for sending marketing communications
- Legal obligation – to comply with laws and regulations
- Legitimate interests – to improve our services and protect against fraud
5. Data Retention
We only keep your data for as long as necessary for the purposes we collected it, including for legal, accounting, or reporting requirements.
6. Sharing Your Data
We do not sell your personal data. We may share it with:
- Service providers (e.g. payment processors, delivery services, fulfillment partners, IT support etc)
- Professional advisers (e.g. legal, accounting)
- Law enforcement or government agencies when legally required
All third parties are required to respect your privacy and only use your data in accordance with our instructions and UK law.
7. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time (where applicable)
- Request transfer of your data (data portability)
To exercise any of these rights, contact us using the contact information below.
If you believe your data rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
8. International Transfers
If we transfer your personal data outside the UK, we will ensure it is protected by appropriate safeguards, such as standard contractual clauses approved by the UK Information Commissioner.
9. Security of Your Data
We implement appropriate technical and organisational measures to safeguard your data. However, no system is completely secure, and we cannot guarantee the security of your data transmitted to our website.
10. Cookies and Tracking
We use cookies and similar technologies to improve your experience and analyse usage. You can manage cookie preferences via your browser settings or our cookie consent banner.
11. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal data from them.
12. Changes to This Policy
We may update this Privacy Policy occasionally. If we make significant changes, we’ll notify you via email or post a clear notice on our website.
13. Contact Us
For any questions about this Privacy Policy or your data:
Contact
For any enquiries, please contact:
Business Name: DryStream (Tamebyte Ltd)
Email: enquiries@drystream.co.uk
Phone: 020 8441 0102
Company No.: 2870811
VAT No.: 629 6169 08